Returns  

Our policy lasts 14 days. If 14 days have gone by from the day you receive your goods, unfortunately we can’t offer you a refund or exchange. You will need to notify us of your wish to cancel your order by email to info@royalcraft.co.uk within the 14 day time period and you will have a further 14 days from the date of notifying us to return the goods to us. 

To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in the original packaging with labels intact and returned to us within 14 days from the date you notify us. We will give you an exchange or refund as long as your returned product meets our terms and conditions.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are tailor-made, personalised, intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
- Products with obvious signs of use 
- Any item not in its original condition, without labels, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 14 days after notifying us of your wish to cancel your order 

- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@royalcraft.co.uk

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged within 14 days from the day you receive your goods. If you need to exchange it for the same item, send us an email with proof of purchase to info@royalcraft.co.uk and send your items to: Royalcraft, Taylors Lane, Oldbury, B69 2BN, United Kingdom. We will give you an exchange as long as your returned product meets our terms and conditions.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: Royalcraft, Taylors Lane, Oldbury, B69 2BN, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.