Rattan

The specification of rattan furniture is made to withstand the weather conditions in the UK, therefore may not be suitable for foreign climates. Extreme temperatures and adverse weather conditions may cause the product material to contract and expand, consequently leading to damage or cracking.

Cushions

We strongly recommend to store your cushions in a dry place when not in use and through Autumn and Winter months. During a rain shower the WeatherShield fabric allows the water to bead on the surface which you can simply shake off. During heavy or persistent rain, water may ingress slightly through the sewing seams. Simply unzip the cover, remove the filling shaking out any water drops, before reinserting the filling into the cover for continued use. Drying time will vary depending on local weather conditions.

Wood

All items constructed from Acacia and Eucalyptus must be treated with a good quality hardwood sealer oil, Teak wood must be treated with a good quality teak sealer oil. The oil must be used in accordance with the recommendations on the tin but as a minimum should be applied prior to initial use of the furniture and twice annually thereafter in order to maintain the quality of the wood. Failure to do so will invalidate any guarantee on the product. 

Rusting

Items constructed from iron/steel have natural properties conducive to some rusting and so the warranty will not cover any products that show signs of rust. Any signs of rust should be treated immediately with the correct rust removal products to ensure the longevity of the item.

Extreme and adverse weather conditions

It is strongly advised that furniture, cushions, gazebos and other items should be stored indoors or covered with a good quality furniture cover to protect it from adverse weather conditions.